Terms & Conditions

These General Terms and Conditions ("Terms") apply to all contracts between Dendree ("we", "us") and businesses ("client", "customer") for the development, design, and operation of software, web platforms, mobile applications, and related consulting and implementation services.

Deviating, conflicting, or supplementary terms and conditions of the client shall only become part of the contract if we have expressly agreed to their applicability in writing.

Our offers are subject to change and non-binding, unless expressly marked as binding. A contract is only formed upon our written order confirmation or the commencement of service provision.

Changes and additions to the scope of services after contract formation require text form (e.g. email) and may affect compensation and timeline.

The specific scope of services, agreed milestones, and any acceptance criteria arise from the respective offer or the individual statement of work.

We provide our services in accordance with the current state of the art and to the best of our knowledge. A specific economic outcome is not owed unless expressly agreed.

The client shall provide us in good time with all information, materials, access, and decisions required for the provision of services.

Delays caused by the client's late or insufficient cooperation shall extend agreed deadlines accordingly and shall not give rise to any claim against us.

Compensation is based on the respective offer (fixed price, time and materials, or a monthly flat rate). All prices are exclusive of statutory VAT unless otherwise stated.

Unless otherwise agreed, invoices are due for payment without deduction within 14 days of invoicing. In the event of late payment, we are entitled to charge statutory default interest and reminder fees.

Unless otherwise agreed, upon full payment of the agreed compensation we grant the client the simple usage rights to the work results created that are necessary for the contractually intended purpose.

Rights to components, libraries, frameworks, and tools (including third-party ones) that existed prior to the start of the contract or are used across projects remain with us or the respective rights holders; their use is governed by the applicable license terms.

We warrant that our services substantially comply with the agreed statement of work upon acceptance. For defects, we shall initially provide a remedy through rectification.

Obvious defects must be reported to us in text form without undue delay, and at the latest within 14 days of acceptance or discovery. Statutory warranty periods otherwise remain unaffected to the extent legally mandatory.

We are liable without limitation for intent and gross negligence, as well as under the Product Liability Act and for injury to life, body, or health.

In the event of slightly negligent breach of material contractual obligations (cardinal obligations), our liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded. Otherwise, liability for slight negligence is excluded.

Both parties undertake to treat all confidential information of the other party that becomes known in the course of the cooperation as confidential and to use it only for the performance of the contract.

To the extent personal data is processed in the course of service provision, this is done in compliance with applicable data protection regulations; where necessary, the parties shall enter into a separate data processing agreement pursuant to Art. 28 GDPR.

Project-based contracts end upon complete provision of the agreed services. Continuing obligations (e.g. maintenance, support, ongoing development) may be terminated by either party with four weeks' notice to the end of a month, unless otherwise agreed.

The right to extraordinary termination for good cause remains unaffected.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. To the extent legally permissible, the place of jurisdiction for all disputes arising from or in connection with this contract is our registered place of business.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.